A good cook would never serve their favorite dish and not ask you if you enjoyed it. The same should be said for your efforts on social media.
Our monitoring service includes having someone checking in and handling issues that come up on your social channels 1-2 times a day.
Our team is constantly online to make sure nothing goes unattended. These issues can be anything from customer service questions to when will you be holding a class, etc.
Quick and appropriate responses are given based on a plan we formulate with you. We also add filters to your Facebook page for any unwanted comments and foul language.
On Twitter, this means actually interacting with followers who mention you or your works. We search Twitter for conversations that have been started around your topic and make sure people see you or your work.